Contact Tesliya Support

Have questions or need assistance? Reach out directly to our dedicated team at Info@tesliya.com. We are here to help you.

Department Inquiries

Please include the relevant topic in your email subject line when contacting Info@tesliya.com.

Technical & Streaming

Smart TV login, video buffering, app performance, playback issues.

Suggested Subject: [Technical Support] - Your Subject
Email Technical Support

Subscription & Billing

Payment updates, subscription plans, invoice requests, refunds.

Suggested Subject: [Billing] - Your Subject
Email Billing Team

Business & Licensing

Content distribution, film acquisition, creators, brand partnerships.

Suggested Subject: [Partnership] - Your Subject
Email Business Team

Account, Privacy & Legal

Data privacy requests, account closure, DMCA notices, legal claims.

Suggested Subject: [Privacy/Legal] - Your Subject
Email Legal & Privacy

Corporate Operating Entity

Saab Media Services LLC FZ

Official Managing Entity for Tesliya OTT Streaming Platform

Dubai, United Arab Emirates

Supported Devices

Experience Tesliya on Samsung TV, LG TV, Apple TV, Android, iOS & Web.

Google Play App Store

Frequently Asked Questions

Quick answers to common questions before reaching out to Info@tesliya.com.

To activate Tesliya on your Smart TV (Samsung TV, LG TV, Apple TV, or Android TV):

  1. Open the Tesliya app on your Smart TV and select Sign In.
  2. A 4-digit activation code will be displayed on your TV screen.
  3. Visit tesliya.com/activate on your mobile browser or computer.
  4. Enter the 4-digit code shown on your TV and log in with your registered account.

We accept major credit/debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and regional payment options. All payments are securely processed by Stripe with 256-bit SSL encryption.

Buffering usually occurs due to network bandwidth fluctuations. Try the following troubleshooting steps:

  • Ensure your internet download speed is at least 5 Mbps for HD or 25 Mbps for 4K.
  • Restart your Wi-Fi router and your streaming device.
  • In the video player settings, lower the video quality from Auto to 720p.
  • If the issue persists, email technical support directly at Info@tesliya.com.

You can cancel your subscription at any time with no cancellation fees:

  1. Log in to your account at tesliya.com.
  2. Go to My Profile > Account & Billing > Subscriptions.
  3. Click Cancel Subscription. Your access will remain active until the end of the current billing cycle.

We welcome filmmakers, anime studios, and production houses! Email your catalog details or pitch deck directly to Info@tesliya.com with the subject [Partnership].

Under applicable data privacy laws, you can request full erasure of your account and personal data. Email Info@tesliya.com with the subject "Data Erasure Request".

Didn't find what you were looking for? View our full FAQ Knowledgebase